Troubleshooting¶

Self-signed SSL certificate¶

When using a self-signed SSL certificate on your Smartcrypt Enterprise Manager, you’ll likely encounter an error like those below. Self-signed SSL certificates are not supported.

com.pkware.smartcrypt.metaclient.MetaClientException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
Details: GET https://demoserver.smartcrypt.com/mds/api/v1.0/clusterInfo 0

at com.pkware.smartcrypt.metaclient.NativeMetaClient.loginManagedAccount(Native Method)
at com.pkware.smartcrypt.keymanagement.MetaClientAccountManagement.loginManagedAccount(MetaClientAccountManagement.java:26)

Unable to connect to server¶

If unable to connect to the server, you will encounter error messages with varying degrees of clarity. The SDK relies on the underlying platform (runtime & OS) to resolve the server and generate error messages. The following are error you might encounter.

com.pkware.smartcrypt.metaclient.MetaClientException: demoserver.smartcrypt.com: nodename nor servname provided, or not known
Details: GET https://demoserver.smartcrypt.com/mds/api/v1.0/clusterInfo 0

at com.pkware.smartcrypt.metaclient.NativeMetaClient.loginManagedAccount(Native Method)
at com.pkware.smartcrypt.keymanagement.MetaClientAccountManagement.loginManagedAccount(MetaClientAccountManagement.java:26)

To start troubleshooting, try to contact the server from code without the SDK. The following snippets demonstrate how to do this. Be sure to replace the URL in the snippets with that of your server.

JavaKotlin

import org.apache.http.client.methods.CloseableHttpResponse;
import org.apache.http.client.methods.HttpUriRequest;
import org.apache.http.client.methods.RequestBuilder;
import org.apache.http.impl.client.CloseableHttpClient;
import org.apache.http.impl.client.HttpClients;

import java.io.IOException;

public class Program {
  public static void main(String[] args) throws IOException {
    try (CloseableHttpClient client = HttpClients.createDefault()) {
      HttpUriRequest request = RequestBuilder
          .get("https://demoserver.smartcrypt.com/mds/api/v1.0/clusterInfo")
          .build();
      try (CloseableHttpResponse response = client.execute(request)) {
        System.out.println(response.getStatusLine());
      }
    }
  }
}

import org.apache.http.client.methods.RequestBuilder
import org.apache.http.impl.client.HttpClients
import java.io.IOException

@Throws(IOException::class)
fun main() {
  HttpClients.createDefault().use { client ->
    val request = RequestBuilder
        .get("https://demoserver.smartcrypt.com/mds/api/v1.0/clusterInfo")
        .build()
    client.execute(request).use { response -> println(response.statusLine) }
  }
}